We accept returns for non Final Sale items within 30 days of:

• Purchase (in-store & local markets)
• Delivery (online orders)

To be eligible for return:

• Proof of purchase is required (receipt, order confirmation, or order number)
• Item must be unused and in original condition
• Item must be free of damage, odor, or visible wear

If you’re unsure whether your item qualifies, reach out to our team before returning.

The following items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

• All jewelry (worn or unworn)
• Glass straws
• Food and personal care products
• Custom or personalized items (including Charm Bar jewelry)
• Seasonal and warehouse sale products
• Any item marked final sale

For hygiene and safety reasons, jewelry cannot be returned or exchanged.

Jewelry Care Note:
Our jewelry is designed to be tarnish-resistant, but not tarnish-proof. Exposure to moisture, skin chemistry, and daily wear can affect longevity. 

Normal wear, including tarnishing over time, is not considered a defect and does not qualify for return, exchange, or store credit.

For best longevity, we recommend removing jewelry before showering, exercising, and sleeping.

All Charm Bar jewelry, including in-store and online Charm Bar pieces, is final sale and cannot be returned or exchanged, except in cases where an item arrives damaged, defective, or incorrect.

Because Charm Bar pieces are custom assembled by the customer, we are unable to accept returns or exchanges based on changes of mind, incorrect selections, or a desire to change the chain or charms after purchase.

Charm Reattachments

If a charm becomes detached from a Charm Bar piece but the customer still has the charm, we offer complimentary charm reattachment for up to 365 days from the date of purchase for local and in-store customers.

For in-person Charm Bar purchases:

• The original Charm Bar piece and proof of purchase must be provided.
• The customer must still have the original charm.
• We will reattach the existing charm and provide a replacement jump ring if needed.
• This complimentary service is intended for simple charm reattachments and does not cover general repairs or replacement of lost charms.
• Repairs requested after 365 days may be considered at the discretion of Golden Hour Designs.

If the chain or another component of the piece is damaged or broken, please contact us at hello@goldenhrdesigns.com so our team can assess the issue.

Lost Charms

If a customer loses a charm from their Charm Bar piece, replacement options depend on when the loss is reported.

Within 14 days of purchase:

For both in-person and online purchases, we may provide a replacement of the same charm at no cost.

Customers must provide:

• Proof of purchase
• Photo evidence of the remaining Charm Bar piece

For in-person purchases, the replacement charm must be purchased in-store so our team can attach it to the piece.

For online purchases, we will ship the replacement charm with a jump ring so the customer can reattach it themselves. Customers are responsible for applicable shipping costs.

More than 14 days after purchase:

Customers may purchase a replacement of the same charm at 50% off its current retail price, subject to availability.

For in-person purchases, the customer must bring their Charm Bar piece to our store so our team can attach the replacement charm.

For online purchases, the replacement charm will be shipped with a jump ring for the customer to reattach themselves. Customers are responsible for applicable shipping costs.

Replacement discounts apply only to the same charm originally purchased and are not intended to provide a general discount on other Charm Bar charms.

If the original charm has been discontinued or is otherwise unavailable, Golden Hour Designs may offer an alternative resolution, such as an equivalent-value replacement, store credit, or a replacement discount, at our discretion.

Online Charm Bar Orders & Spare Jump Rings

Online Charm Bar orders will include a small supply of spare jump rings for repairs and reattachments.

If a charm becomes detached, customers are welcome to contact hello@goldenhrdesigns.com for guidance on how to reattach the charm using the provided jump rings.

Online Charm Bar pieces are designed as a DIY experience, so standard reattachments are intended to be completed by the customer. If a customer requests a mail-in repair, the request must be approved by our team in advance, and the customer may be responsible for shipping costs both ways.

Charm Bar Extenders

Extenders are available for Charm Bar bracelets, necklaces, and anklets for an additional fee.

Extenders may be purchased with a new Charm Bar piece or added to an existing piece at any time, subject to compatibility and availability.

For online orders, an extender purchased alongside an eligible Charm Bar piece will be installed before the piece is shipped.

For in-person purchases, our team is happy to assist with installing an extender.

Changing Chains or Adding Charms

Charm Bar pieces are final sale once purchased. We do not exchange or refund chains or charms after a customer has left the store.

Customers are always welcome to purchase a different chain or additional charms at the applicable retail price and use our Charm Bar area to reassemble their piece when available. Our team is happy to assist with the DIY assembly process.

Charm Bar Reservations

A Charm Bar reservation reserves a spot at the Charm Bar, not a private experience. Our Charm Bar is located within our public retail space, so other customers may be crafting at the same time.

For a private Charm Bar experience, please inquire about booking a private event.

Approved returns receive store credit only.

• Store credit is issued digitally
• Store credit does not expire
• Store credit applies to item subtotal only
• Original shipping charges are non-refundable
• Discounts and promotional values are not reissued

To request a return:

• Email hello@goldenhrdesigns.com within 30 days of delivery
• Include your order number and reason for return

All returns must be approved before being sent back.

If approved:

• Customers are responsible for return shipping costs
• Item must be shipped within 14 days of approval

Please inspect your order upon arrival and contact us within 7 days of delivery if there is an issue. 

Items that arrive damaged, defective, or incorrect may qualify for replacement, exchange, or store credit at our discretion.

This includes:

• Broken or damaged glass items purchased online
• Incorrect items sent by our team
• Verified manufacturing defects

Normal wear, accidental damage, improper care, tarnishing, and damage caused by misuse are not considered defects.

Once a package has been transferred to the shipping carrier, delivery timing and transit handling are outside of our control.

If your package is lost, delayed, or damaged in transit:

• Please allow an additional 10 business days for your package to arrive. 
• After the waiting period, please contact the shipping carrier first to file a claim using your tracking number
• If you need help locating tracking information or submitting a claim, our team is happy to assist.

Returns for eligible items must be completed at our Oak Park retail location.

• Returns are not processed at market booths
• Same return guidelines apply as in-store purchases
• 30-day return window applies

Purchases made at markets outside of the Sacramento area follow the same return guidelines as online orders.

To request a return:

• Email hello@goldenhrdesigns.com within 30 days of purchase
• Include your proof of purchase and reason for return
• All returns must be approved before being sent back

If approved:

• Customers are responsible for return shipping costs
• Item must be unused and in original condition
• Item must be shipped within 14 days of approval

Final sale exclusions still apply, including all jewelry, custom items, seasonal sale products, food/personal care items, and any item marked final sale.

We offer limited repair support for jewelry purchased from Golden Hour Designs.

• Repairs are not guaranteed and vary by item
• Customers must email hello@goldenhrdesigns.com to inquire before bringing in or sending items
• Repairs are not available for non-GHD jewelry

At this time, we do not offer repair processing through our online store.

Single earring replacements:
In some cases, we may offer the option to purchase a replacement earring.
Please email a photo of your remaining earring to confirm availability.

At our Oak Park store, we offer a variety of creative workshops, parties, and camp experiences. Refunds for these services are not guaranteed and are issued only at the discretion of Golden Hour Designs staff.

Reservations are non-refundable within 72 hours of the event date.

If you need to make changes to your reservation, please email us at hello@goldenhrdesigns.com as soon as possible. 

Faire Wholesale: All returns and issues must be handled through Faire directly.

Free People & Etsy: All sales are final. If you receive an incorrect item, please contact us for support

Please see our Shipping Protection Program terms and conditions here!