Return & Refund Policy

At Golden Hour Designs, we want you to love your purchase! We understand that sometimes things don’t work out, so we’ve outlined our return and refund policies based on where and how you made your purchase. Note: We do not offer refunds. When returns are approved, we offer store credit only.

In-Store Purchases

Returns, exchanges, or store credit requests must be made within 30 days of purchase and completed at our brick and mortar store in Oak Park.

Proof of purchase (receipt or order confirmation) is required. 

Item(s) must be in original condition: unworn, unused, and in original packaging with price tags still attached.

Non-returnable items include:

  • Food items
  • Personal care products
  • Custom orders and personalized products (DIY charm jewelry, etc.)

Final sale items include:

  • All Jewelry worn or unworn
  • Glass straws
  • Seasonal products
  • Warehouse sale products
  • Products listed or marked as final sale
  • For hygienic purposes and the safety of all staff and customers, we cannot accept returns or exchanges of jewelry items. We appreciate your understanding.

Jewelry Repairs (Local Purchases)

  • Jewelry purchased locally may be repaired at our brick-and-mortar location in Oak Park within 30 days from the date of purchase. Proof of purchase is required.
  • After 30 days, we cannot repair or replace any jewelry, including jump rings, clasps, chains, and other components.
  • All of our jewelry is hypoallergenic and tarnish-resistant. For longevity, we recommend removing your jewelry before showering, exercising, and sleeping.
  • Replacements for single earrings: In certain cases, we may offer to sell a replacement for a lost or broken earring. To inquire about purchasing a replacement, please email hello@goldenhrdesigns.com with a photo of the remaining earring. This allows us to verify availability and ensure an exact match for your replacement.

Store Credit

  • Approved returns will receive store credit only for the value of the item, minus discounts and original shipping fees.
  • Store credit does not expire and can be used for future purchases on GHD retail products.

Online Purchases

14-day return policy: Returns, exchanges, or store credit requests must be requested in writing; You have 14 days from receiving your order to make a request

Proof of purchase is required.

Item(s) must be in original condition: unworn, unused, and in original packaging with price tags still attached.

Non-returnable items:

  • Food items
  • Personal care products
  • Custom orders and personalized products (DIY charm jewelry, etc.)

Final sale items:

  • All Jewelry worn or unworn
  • Glass straws
  • Seasonal products
  • Warehouse sale products
  • Products listed or marked as final sale
  • For hygienic purposes and the safety of all staff and customers, we cannot accept returns or exchanges of jewelry items. We appreciate your understanding.

How to initiate a return:

  • If your return, exchange or store credit request meets the qualifications outlined above, then email hello@goldenhrdesigns.com with your order details.
  • If approved, return instructions will be provided.
  • Customers are responsible for return shipping costs.
  • Golden Hour Designs does not refund original shipping costs. All shipping related costs associated with the order are the responsibility of the customer.

Jewelry Repairs (Online Orders)

  • Repairs for online orders are available within 30 days of purchase; Proof of purchase required.
  • Customers are responsible for all shipping costs, including sending the item for repair and return shipping.
  • Contact hello@goldenhrdesigns.com with your proof of purchase or order number to initiate a repair request.
  • Replacements for single earrings: In certain cases, we may offer to sell a replacement for a lost or broken earring. To inquire about purchasing a replacement, please email hello@goldenhrdesigns.com with a photo of the remaining earring. This allows us to verify availability and ensure an exact match for your replacement.

Damaged, Incorrect or Lost Items

  • Please inspect your order upon arrival.
  • If an item is defective, damaged, or incorrect, contact us immediately at hello@goldenhrdesigns.com, and we will work to resolve the issue.
  • For damaged online orders: Customers should email hello@goldenhrdesigns.com with their order number and a photo of the damages. GHD may issue store credit or a direct refund depending on the nature of the damage. Golden Hour Designs is not responsible for packages lost or damaged during shipping.
  • If a package is lost or damaged, buyers must file a claim directly with the package carrier with a provided tracking number.

Exchanges

  • The quickest way to receive a different item is to place a new order and return the original item for store credit. 
  • We recognize customers may wish to receive their store credit prior to making a second purchase, and they are most welcome to do so. However, due to high demand, we cannot guarantee direct exchanges will be available. To ensure you receive the item you want, we recommend purchasing it separately and processing the return for store credit.

Store Credit

  • Approved returns will receive store credit only for the value of the item, minus discounts and original shipping fees.
  • Store credit does not expire and can be used for future purchases on GHD retail products.

Local & Remote Markets

Local Markets (Sacramento, CA)

Returns and exchanges must be processed at our brick-and-mortar location within 14 days of purchase; Returns or exchanges cannot be processed at market locations.

Proof of purchase is required.

Item(s) must be in original condition: unworn, unused, and in original packaging with price tags still attached.

Non-returnable items:

  • Food items
  • Personal care products
  • Custom orders and personalized products (DIY charm jewelry, etc.)

Final sale items:

  • Jewelry worn or unworn
  • Glass straws
  • Seasonal products
  • Warehouse sale products
  • Sale items sold at 30% off
  • For hygienic purposes and the safety of all staff and customers, we cannot accept returns or exchanges of jewelry items. We appreciate your understanding.

Remote Markets (Outside Sacramento, CA)

  • Remote markets are defined as any market that takes place outside the city limits of Sacramento, CA.
  • All sales completed at remote markets are final; We do not offer returns or exchanges.
  • Including fragile items such as glass straws. We appreciate your understanding.

Faire Wholesale Orders

  • All Faire Wholesale customers must use Faire’s product support for replacements, exchanges, and refunds.

More information can be found on Faire’s website.

Free People Orders

  • All sales are final; We do not offer returns or exchanges.

If you feel that you have received an item in error, please contact hello@goldenhrdesigns.com for assistance.

Etsy Orders

  • All sales are final; We do not offer returns or exchanges.
  • Golden Hour Designs is not responsible for packages lost or damaged during shipping.
  • If a package is lost or damaged, buyers must file a claim with USPS or other designated package carrier with a provided tracking number.

If you feel that you have received an item in error, please contact hello@goldenhrdesigns.com for assistance.

Creative Workshops & In-Person Services

At our Oak Park store, we offer a variety of creative workshops, parties, and summer camp experiences. Refunds for these services are not guaranteed and are issued only at the discretion of Golden Hour Designs staff.

  • In some cases, we may offer Craft Credit, which can be applied to another craft-style service.
  • Reservations are non-transferable and non-refundable within 72 hours of the event date.
  • If you need to make changes to your reservation, please email us at hello@goldenhrdesigns.com as soon as possible.
  • See product listing for additional details.