We accept returns for non Final Sale items within 30 days of:

• Purchase (in-store & local markets)
• Delivery (online orders)

To be eligible for return:

• Proof of purchase is required (receipt, order confirmation, or order number)
• Item must be unused and in original condition
• Item must be free of damage, odor, or visible wear

If you’re unsure whether your item qualifies, reach out to our team before returning.

The following items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

• All jewelry (worn or unworn)
• Glass straws
• Food and personal care products
• Custom or personalized items (including Charm Bar jewelry)
• Seasonal and warehouse sale products
• Any item marked final sale

For hygiene and safety reasons, jewelry cannot be returned or exchanged.

Jewelry Care Note:
Our jewelry is designed to be tarnish-resistant, but not tarnish-proof. Exposure to moisture, skin chemistry, and daily wear can affect longevity. 

Normal wear, including tarnishing over time, is not considered a defect and does not qualify for return, exchange, or store credit.

For best longevity, we recommend removing jewelry before showering, exercising, and sleeping.

Approved returns receive store credit only.

• Store credit is issued digitally
• Store credit does not expire
• Store credit applies to item subtotal only
• Original shipping charges are non-refundable
• Discounts and promotional values are not reissued

To request a return:

• Email hello@goldenhrdesigns.com within 30 days of delivery
• Include your order number and reason for return

All returns must be approved before being sent back.

If approved:

• Customers are responsible for return shipping costs
• Item must be shipped within 14 days of approval

Please inspect your order upon arrival and contact us within 7 days of delivery if there is an issue. 

Items that arrive damaged, defective, or incorrect may qualify for replacement, exchange, or store credit at our discretion.

This includes:

• Broken or damaged glass items purchased online
• Incorrect items sent by our team
• Verified manufacturing defects

Normal wear, accidental damage, improper care, tarnishing, and damage caused by misuse are not considered defects.

Once a package has been transferred to the shipping carrier, delivery timing and transit handling are outside of our control.

If your package is lost, delayed, or damaged in transit:

• Please allow an additional 10 business days for your package to arrive. 
• After the waiting period, please contact the shipping carrier first to file a claim using your tracking number
• If you need help locating tracking information or submitting a claim, our team is happy to assist.

Returns for eligible items must be completed at our Oak Park retail location.

• Returns are not processed at market booths
• Same return guidelines apply as in-store purchases
• 30-day return window applies

Purchases made at markets outside of the Sacramento area follow the same return guidelines as online orders.

To request a return:

• Email hello@goldenhrdesigns.com within 30 days of purchase
• Include your proof of purchase and reason for return
• All returns must be approved before being sent back

If approved:

• Customers are responsible for return shipping costs
• Item must be unused and in original condition
• Item must be shipped within 14 days of approval

Final sale exclusions still apply, including all jewelry, custom items, seasonal sale products, food/personal care items, and any item marked final sale.

We offer limited repair support for jewelry purchased from Golden Hour Designs.

• Repairs are not guaranteed and vary by item
• Customers must email hello@goldenhrdesigns.com to inquire before bringing in or sending items
• Repairs are not available for non-GHD jewelry

At this time, we do not offer repair processing through our online store.

Single earring replacements:
In some cases, we may offer the option to purchase a replacement earring.
Please email a photo of your remaining earring to confirm availability.

At our Oak Park store, we offer a variety of creative workshops, parties, and camp experiences. Refunds for these services are not guaranteed and are issued only at the discretion of Golden Hour Designs staff.

Reservations are non-refundable within 72 hours of the event date.

If you need to make changes to your reservation, please email us at hello@goldenhrdesigns.com as soon as possible. 

Faire Wholesale: All returns and issues must be handled through Faire directly.

Free People & Etsy: All sales are final. If you receive an incorrect item, please contact us for support